Switch AI turned scattered feedback into clear actions across every branch.
The challenge
Thousands of reviews across branches made it difficult to see the real issues or understand why performance varied.
Channels
Google ReviewsFacebookShopeeFoodSurveysOutputs
Grouped complaintsSentimentBranch comparisonTop opportunitiesSwitch AI
Insights discovered
Sentiment overview
58% Positive · 25% Neutral · 17% Negative
Branch performance
Branch A 85 · Branch B 72 · Branch C 68 · Branch D 61 · Branch E 46
Impact
200+
Branches analysed
60%
Faster insight generation
4
Key issues prioritised
Improved
Customer satisfaction across branches
Top opportunities
Improve service speed during peak hours
Compare branch performance and prioritise operational fixes
Customer sentiment
Branch performance
“We finally understand why some branches succeed and others struggle. Now we focus on the right things.”
— Chief Operations Officer
Knowing the problem is only the beginning
Every one you win back is revenue.
We partner with you to find out why customers really leave and help you win them back.
Collect feedback from all sources
AI uncovers what really matters
Define the right priorities
Implement solutions that drive change
Stronger experience, stronger business
