Switch AI unified consumer feedback to reveal switching reasons and drive product and marketing decisions.
The challenge
Consumer feedback lived across e-commerce, social media and reviews, obscuring the reasons customers chose competitors.
Channels
GoogleFacebookTikTokShopeeLazadaOutputs
Consolidated feedbackSwitching reasonsCompetitor benchmarkProduct opportunitiesSwitch AI
Insights discovered
Sentiment overview
78% Positive · 15% Neutral · 7% Negative
Benchmark
Competitor A 82% · Our Brand 78% · Competitor B 65% · Competitor C 58%
Impact
30,000+
Consumer feedback analysed
5
Key switching reasons identified
4
Product, price, packaging and marketing teams aligned
Faster
Decisions across marketing, product and sales
Top opportunities
Introduce a smaller trial pack
Improve taste for younger segments
Communicate value and benefits better
Create promotions for price-sensitive buyers
Consumer sentiment
Share of positive sentiment
“Now we know why consumers switch and how to win them back.”
Knowing the problem is only the beginning
Every one you win back is revenue.
We partner with you to find out why customers really leave and help you win them back.
Collect feedback from all sources
AI uncovers what really matters
Define the right priorities
Implement solutions that drive change
Stronger experience, stronger business
